There have been a few negative comments about Savers, both here and in the opshop world generally. The only Savers shop near me is in Greensborough and I have absolutely no complaints about them at all. I took three of my hubby's jumpers in there about a month ago, because they didn't fit him any more. I felt a bit guilty, leaving him with just one jumper that still fit him, so I found three more at Savers. Took them home, hubby took one and rejected the others. I took them back to Savers a few days later (with the price tags still on them, as well as the sales receipt). The young man at the counter wrote everything down, and said "go and find something else, then come back to me". I found three more jumpers plus some gear for myself, and the man added them all up, then deducted the value of the ones I'd brought back.
Hubby rejected all three this time (bloody fusspot), so back I went, and did the same thing with picking out replacements. Hubby didn't want any of those either, so they are waiting to go back. Savers' policy (at Greensborough anyway - don't know about anywhere else) is that they will exchange goods but not refund cash. Well, I reckon that is pretty good - I don't know of other opshops that will exchange goods!
The young bloke who attended me was very helpful last time I was there. While I was walking around the store, I suddenly discovered my mobile phone wasn't in my bag. I went to him and asked if anyone had handed one in, and he made inquiries, but said no, there had been nothing found. He took my mobile number and rung it on his own phone, then walked all around the store (and it's a big one!) in case it was lying somewhere and he might hear it ringing. He didn't, but I was very grateful to him for going to that trouble. As it turned out, I'd left it at home, and I phoned him immediately I got home to let him know.
Now you know why I love Savers!